Returns and Refunds – Frequently Asked Questions

1. What is the deadline for returning my rental?

All rentals must be returned by the last day of the rental period specified in your booking. Late returns will incur a daily late fee.

2. How do I return my rental items?

Local Aspen Returns

Please arrange a pick-up or drop-off with a Ski Bunny team member by phone, text, or email.

Shipping Returns

1- Place all items inside the original Ski Bunny garment bag.

2- Insert the garment bag into the poly-mailer and seal it securely.

3- Affix the pre-paid return shipping label to the outside of the package.

4- Drop the package off at any UPS location and keep the shipping receipt for your records.

3. What happens if I return an item late?

Late returns will be charged a late fee per day, up to the amount of the full retail value. If the items are not returned within 10 days after the rental period, they will be considered lost, and you may be charged the full retail value of the items.

4. Can I cancel my rental order? Will I get a refund?

Yes, you can cancel your rental order:

• Within 24 hours of booking: Full refund.
• More than 7 days before the rental start date: Refund minus a $50 cancellation fee.
• Orders cancelled within 7 days of the rental start date: No refund.

5. What should I do if my rental item arrives damaged or incorrect?

If your rental item arrives damaged or incorrect, please contact our Customer Support team at support@beta.blacksheepworx.com as soon as possible, and no later than 12 hours after delivery. We’ll work quickly to find a solution to keep you stylish on the slopes.

6. What happens if I lose or damage a rental item?

If a rental item is lost, severely damaged, or returned with damage beyond normal wear, you may be charged up to the full retail value of the item.

7. Can I return my rental early?

Yes, you can return your rental early. However, no partial refunds are issued for unused rental days.

8. Are shipping fees refundable?

Shipping fees are non-refundable, except in cases where the items were damaged or incorrect upon arrival.

9. What is your refund processing time?

Refunds will be processed within 7 of receiving your returned item(s). Refunds will be credited to your original payment method.

10. What should I do if my shipment is delayed?

If your shipment is delayed, contact our Customer Support team as soon as possible. We’ll work with you to find the best solution.

11. Can I exchange my rental for a different size or item?

We currently do not offer size or item exchanges for rentals. If your item does not fit, please contact our Customer Support team to discuss available options.

12. How do I track my return?

You can track your return using the tracking number on the pre-paid return label. If you need assistance, reach out to our Customer Support team at support@beta.blacksheepworx.com.